SDA Homes & Services Pty Ltd is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website, you consent to the practices described in this policy.

1. Collection of Personal Information

We may collect the following types of personal information when you interact with our website or services:

• Full name
• Contact information including email address and phone number
• Demographic information such as postcode, preferences, and interests
• Information relevant to customer surveys, service feedback, or promotional offers
• Website usage data through cookies (see Section 4)

2. Purpose of Collecting Information

We collect personal information for the following purposes:

• To provide and improve our services to you
• To maintain internal records
• To send you information about our services, special offers, or other communications we believe may be of interest (with your consent)
• To customise the website experience based on user preferences
• To conduct market research and service evaluations

3. Security of Your Information

The SDA Homes & Services Pty Ltd Website provides information about the disability services we offer. The content on the SDA Homes & Services Pty Ltd Website is for general informational purposes only and does not constitute professional advice or services. If you would like to discuss how SDA Homes & Services Pty Ltd can support you or a family member, please contact us to discuss this.

4. Use of Cookies

Cookies are small files that are placed on your computer’s hard drive with your consent. They help analyse web traffic and track site usage to enhance user experience.

• We use traffic log cookies to identify which pages are being used, for statistical analysis only
• Cookies do not give us access to your computer or any personal information beyond what you choose to share
• You can control cookies through your browser settings; however, disabling cookies may limit website functionality

For more information, see the section titled "List of Cookies We Collect" at the end of this policy.

5. Links to External Websites

Our website may contain links to other websites of interest. Once you leave our site via these links, please note that we do not have control over the privacy practices of other websites. We encourage you to read the privacy policies of any external sites you visit.

6. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information by:

• Indicating your preference on relevant online forms (e.g. opting out of direct marketing)
• Contacting us at any time to withdraw consent for marketing communications
• Requesting access to, or correction of, your personal information

You can email us at compliance@sdahomesandservices.com.au for any such requests.

We will not sell, rent, or lease your personal information to third parties unless:

• We have your express consent
• We are required by law
• It is necessary to provide a requested service through an authorised third party under confidentiality

7. Access to Your Personal Information

You may request details of the personal information we hold about you under the Privacy Act 1988. A small administrative fee may apply.

To request access, please write to:

SDA Homes & Services Pty Ltd

Email: compliance@sdahomesandservices.com.au

8. Correction of Your Information

If you believe any information, we are holding about you is incorrect, incomplete, or out-of-date, please contact us. We will promptly correct any inaccuracies.

9. Updates to This Policy

We may update this policy from time to time by posting a revised version on our website. You are encouraged to check this page periodically to ensure you remain informed about how we protect your personal data.

10. List of Cookies We Collect

Cookie Name	Purpose
session_id	Identifies user sessions for secure login
analytics_id	Tracks user interactions for site improvement
preferences	Stores user interface and layout preferences

If you have any questions or concerns regarding this Privacy Policy, please contact us at compliance@sdahomesandservices.com.au